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RETENTION

Address the Number One Reason Students Leave an Institution

Research published from the Education Policy Institute indicates that customer service issues tend to be the number one reason students leave. Identify how to create a customer-service oriented culture to improve student retention. >>>

RT101 - Improving Retention through Timely Intervention

Facilitator: Loren Kroh
  • How many times have we said “if we’d only known” as a student walks out the door? No one starts classes planning to fail, but unfortunately problems do arise that present barriers to success. Students are good at identifying these problems blocking their path to success, but they frequently don’t have adequate problem solving and communication skills needed to overcome these problems. This course looks at the effect of stress on attrition, the use of tools to identify and help students at risk, and how to develop an institutional culture that shares responsibility for student success across the entire organization.

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RT102 - Orientation and First Week Activities to Increase Retention

Facilitator: Susan Backofen
  • Building a program to ensure a smooth "hand off" from Admissions to Faculty is a critical component of student retention. Applicants often develop a strong bond with their admissions representative that ends (from the institution's standpoint) once they begin classes. This online course provides practical ideas on designing an orientation program, first-week-of-class and other retention activities that connect the student with faculty, the college and each other that will help you retain and graduate more students.

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RT103 - Implementing Successful Student Retention Strategies

Facilitator: Ron Hansen, Ed. D.
  • School owners and directors are always looking for the magical ingredients to improve student retention. There are at least six easy-to-implement retention strategies that can make a difference in whether a student graduates or drops out. These include efficient admissions procedures, great orientation programs, effective mentoring, student friendly school and classroom involvement, fabulous graduations, and successful placement. Upon completion of this course, participants will have specific easy-to-implement retention strategies to put in place for every area of their school.

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RT104 - Best Practices to Enhance Student Retention

Facilitator: Jeffrey Schillinger
  • This course is a collection of ideas and best practices drawn from the implementation of enrollment growth strategies at over 300 colleges and schools nationwide. The course is based on a highly successful in-service training program offered by Dr. Joe Pace, Managing Partner of The Pacific Institute and includes video delivery of Pace's presentations. Filled with practical tips and suggestions, the course also discusses the application of current research results on human behavior and organizational culture to enhance student enrollment and retention. This is a unique course that will dramatically change your perspective on school effectiveness.

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RT105 - Raising the Bar to 'First-Class' Customer Service

Facilitator: Dr. Jean Norris
  • This course uncovers the secrets of today's successful businesses and their strategies of first-class customer service. You will learn the components of first impressions that can help you increase and keep your enrollments. This course will also help you to locate the specific areas of your operations where you can implement an improved customer service plan for your school - whether it is admissions, student services or academics

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CS105 - Setting Up an Effective Alumni Association

Facilitator: June Gudeman
  • Career colleges and schools have opportunities to create unique alumni associations which will look and feel more like alumni communities. This course will show you how you can create active alumni communities to increase enrollment, retention and placement for your entire school. You will learn how to provide your alumni with valuable services and how to seek their help to enhance your educational programs and career services, as well as marketing and admissions. From getting started to setting up an alumni data base management system and determining the school's return on investment, this course provides you with operational strategies for establishing an effective alumni association.

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ED102 - Student Retention Methods

Facilitator: Gary Meers, Ed.D.
  • The instructor is the real key to student retention at career colleges. Instructors must keep focused on student motivation and retention each and every day of class. Developing strategies for retaining students throughout the entire training sequence is both complex and rewarding. All instructors should have the goal of seeing all of their students successfully complete their class. This course helps you reach that goal by helping you to understand your students and use proven motivation and retention techniques to keep them enrolled and engaged in the learning process.

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ML139 - Customer Focus

Facilitator: Jay Hollowell