ADMISSIONS
Engage Prospective Students with the First Phone Call
Engage prospective students on the telephone using proven techniques for inbound and outbound calls >>>
AD105 - Communication Essentials
Facilitator: Dr. Jean Norris- Effective communication skills are essential in every aspect of life - especially in our work with students. This course provides a foundational understanding of all forms of communication and offers new techniques to improve admissions performance. In addition, a communication hierarchy provides participants with an advanced understanding of rapport building and connecting with today's students.
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AD106 - Powerful Telephone Techniques
Facilitator: Dr. Jean Norris- Whether your admissions personnel work exclusively by telephone or use the phone for setting a face-to-face appointment, they need a tool kit of powerful telephone techniques to be successful in working with students. This course provides best practices for both inbound and outbound calls. Admissions professionals learn how to project professionalism and a positive attitude in their telephone personality, and identify methods for conducting effective and appropriate calls.
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AD107 - Connecting with Today's Students
Facilitator: Dr. Jean Norris- Success in helping students begins with "connecting" in a meaningful way. These "connections" are formed through our ability to understand generational experiences and preferences in communication. Additionally, a better understanding of ourselves helps us connect with students. This course explores how to work better together through common collaborative principles and improving teamwork.
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AD108 - Best Practices in an Ethical Enrollment Process
Facilitator: Dr. Jean Norris- Ethical behavior in recruitment is essential to student and institutional success, and is a crucial component of a compliant institution. This course provides a framework to evaluate your current admissions interview process and offers new tools that allow for meaningful connections with today's students. An ethical enrollment process will help your students make their own best decisions and will increase the effectiveness of your admissions personnel.
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CM104 - Compliant Interactions: Acting with Integrity
Facilitator: Cindy Bryant- This course is designed to give you a clear and practical understanding of the federal and state regulatory standards that govern the conduct of your institution and correspondingly underlay the performance of your job. The purpose of the course is not to train you to be a regulatory expert, but to provide the information you need to do or say the right thing when interacting with both prospective and enrolled students, as well as the consequences of doing or saying the wrong thing whether by mistake or with intent. More importantly, the course emphasizes that 'Doing the Right Thing' is more than compliance and supports the mission and values of your institution. It ensures that we provide an environment of trust where prospective students receive the information they need to make informed decisions about their education. In short, it helps us help our students change their lives.
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CM105 - Beyond Compliance: Doing the Right Thing
Facilitator: Cindy Bryant- This course is designed to give you a clear and practical understanding of the federal and state regulatory standards that govern the conduct of your institution and correspondingly underlay the performance of your job. The purpose of the course is not to train you to be a regulatory expert, but to provide the information you need to do or say the right thing when interacting with both prospective and enrolled students, as well as the consequences of doing or saying the wrong thing whether by mistake or with intent. More importantly, the course emphasizes that 'Doing the Right Thing' is more than compliance and supports the mission and values of your institution. It ensures that we provide an environment of trust where prospective students receive the information they need to make informed decisions about their education. In short, it helps us help our students change their lives. This course is intended for members of the Coalition for Educational Success. The course includes The Standards of Responsible Conduct and Transparency promulgated by the Foundation for Educational Success.
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CM120 - Compliant Communications with Students (Arizona)
Facilitator: Traci Lee- If your institution is licensed by the Arizona State Board for Private Postsecondary Education (AZPPSE) and participates in federal financial aid programs, then this course is a must for you. This course is designed for employees of all roles and levels at institutions governed by AZPPSE. The course provides an awareness of prohibited acts which could adversely impact operations. Topics focus on Federal Department of Education Program Integrity rules and AZPPSE regulations with references to other agencies' impact on student communications including the Federal Trade Commission guidelines. The course covers requirements which must be adhered to in order to maintain good standing with both state and federal regulators. Emphasis is on areas of misrepresentation related to advertising and recruitment activities, interactions with prospective students and appropriate communication of disclosures and other publications.
Sponsored by The National Association of State Administrators
and Supervisors of Private Schools (NASASPS)
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CM251 - Students with Disabilities: Legal Obligations and Opportunities
Facilitator: Dr. Jane Jarrow- This course provides faculty, staff, and administrators with an understanding of the legal mandates regarding equal access for students with disability. More importantly, it provides a practical framework to help institutional personnel know what to say and do in the context of their defined role and interactions with students with disabilities. Topics include the civil rights nature of applicable Federal law, definitional issues, the impact of disability on traditional education activities and pursuits, reasonable accommodations, and the unique responsibilities of faculty, staff, and administrators as prescribed by their position.
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CS105 - Setting Up an Effective Alumni Association
Facilitator: June Gudeman- Career colleges and schools have opportunities to create unique alumni associations which will look and feel more like alumni communities. This course will show you how you can create active alumni communities to increase enrollment, retention and placement for your entire school. You will learn how to provide your alumni with valuable services and how to seek their help to enhance your educational programs and career services, as well as marketing and admissions. From getting started to setting up an alumni data base management system and determining the school's return on investment, this course provides you with operational strategies for establishing an effective alumni association.
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FA120 - Default Prevention: A State of Mind
Facilitators: Mary Lyn Hammer and Cheryl Kesson- This course offers proven-successful techniques that ultimately prevent student loan delinquencies and defaults. Because there is not one miracle that reduces the chance of student loan defaults, this compilation of ideas and practices collectively greatly reduces those risks by giving ownership of the loan responsibilities to the students who benefit from them. By integrating effective borrower education and interaction from the day your students walk through your front door, your students will embrace the state of mind needed to give them lifetime accountability for their Federal Student Loans obligations.
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LS105 - Your Leadership Toolkit
Facilitator: Dr. Jean Norris- Get ready to add a number of skills to your toolkit as you develop as a leader! This course focuses on increased self-awareness in communication styles and learning; developing deeper understanding through empathic listening; and motivating through innovation.
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ML116 - Writing Skills
Facilitator: Jay Hollowell- Skillful writing helps you accomplish your business objectives and extends your influence as a manager. In this course, you will learn to create clearer, more effective written communications. The course includes specific guidelines for preparing memos, letters, emails, and other common business documents.
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ML117 - Presentation Skills
Facilitator: Ryan Meers, Ph.D.- This course provides sound advice on preparing and delivering presentations that command attention, persuade, and inspire. It includes rehearsal techniques as well as tips for creating and using more effective visuals. The course also addresses the importance of understanding your objectives and your audience to create a presentation with impact.
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ML133 - Goal Setting
Facilitator: Ryan Meers, Ph.D.- This course will show you how to set realistic goals, prioritize tasks, and track milestones to improve performance and morale.
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ML135 - Time Management
Facilitator: Jeffrey Schillinger- This course will help you master effective time management techniques. You will learn to analyze how you currently spend your time and pinpoint opportunities for improvement. The course will show you how to plan your time efficiently using scheduling tools, control time-wasters, and evaluate your schedule once it is underway.
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ML136 - Stress Management
Facilitator: Dr. Gary Carlson- In this course, you will learn the difference between positive stress that enhances productivity and negative stress that breeds tension, lowers productivity, and undercuts job satisfaction. The course includes strategies for dealing with underlying causes of worry and stress, with tactical advice and coping mechanisms for immediate problem management.
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ML139 - Customer Focus
Facilitator: Jay Hollowell- This course will show you how to target the right customers and build their long-term loyalty by developing systems for learning about, - and responding to, their needs.
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ML140 - Marketing Essentials
Facilitator: Tracy Kreikemeier- This course covers marketing fundamentals that will help non-marketing managers throughout the organization better understand the importance of marketing and how it relates to them.
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MT105 - How to Gain Media Awareness for Your School
Facilitator: Dr. Jean Norris- The key to successful public relations is like writing a good book. There must be a hook at the beginning, a captivating middle, and a satisfying end. You can create successful PR initiatives with specific objectives and end results in mind with a little bit of planning and forethought. This course will show you how to create effective PR campaigns with measurable results.
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RT102 - Orientation and First Week Activities to Increase Retention
Facilitator: Susan Backofen- Building a program to ensure a smooth "hand off" from Admissions to Faculty is a critical component of student retention. Applicants often develop a strong bond with their admissions representative that ends (from the institution's standpoint) once they begin classes. This online course provides practical ideas on designing an orientation program, first-week-of-class and other retention activities that connect the student with faculty, the college and each other that will help you retain and graduate more students.
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RT105 - Raising the Bar to 'First-Class' Customer Service
Facilitator: Dr. Jean Norris- This course uncovers the secrets of today's successful businesses and their strategies of first-class customer service. You will learn the components of first impressions that can help you increase and keep your enrollments. This course will also help you to locate the specific areas of your operations where you can implement an improved customer service plan for your school - whether it is admissions, student services or academics
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